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Contact Us

We have our support team on standby to respond to complaints regarding our privacy policy. You can contact the support team to verify the accuracy of your information or know how we use the information we collect. You can contact our support team through the following channels.

  • Email – support@21bit.com
  • Live chat support.

Additionally, we have a Data Protection Officer (DPO) who ensures that the company complies with its legal obligations to players. You can reach our DPO for your privacy-related concerns via dpo@damacasino.com.

Information We Collect

As an online casino, we collect information about our players when they register on our website. These data come from four main sources.

  • Information you provide to us: This information includes name, address, date of birth, country of residence and email address.
  • Technical information: This information may include your Internet Protocol (I.P) address, login information, time zone settings, language and information from your browser.
  • Game information: This information may include the games you’ve played and page interactions.
  • Analytics information: Information about your service preference, including applications usage, log files, time stamps and alerts.

Sharing Of Data

We may need to share your information with several trusted third-party sites to process your data and improve our services. These third-party sites may include the following.

  • Any member of our company group
  • Any of the company employees, more especially Money Laundering Officer, Payment & Anti-Fraud analysts, Customer Support agents and Data Protection Officer;
  • Our game providers
  • Payment and related service providers
  • Governmental or regulatory authorities
  • Regulatory and governmental bodies

Data Retention

Our company only withholds your personal data for as long as necessary for the purpose for which they were collected. These purposes may include satisfying any legal, accounting or reporting requirements.

We also consider several factors when determining the retention period of your data. These factors may include the purposes for collecting and processing such data and the nature and sensitivity of such data.

In our terms and conditions, you or the casino can decide to delete your account for whatever reason. As a result, we reserve the right to withhold your personal data as long as the law requires it.

Your Rights

You have certain rights in certain circumstances, as contained in the data protection law. They may include the following.

  • Requesting the correction of your data
  • Requesting the transfer of your personal data
  • Withdrawal of consent anytime we need your consent to process data

Security Of Your Data

We’re bound by strict legal provisions to protect your personal information for the purpose of managing your player account. Additionally, we ensure we prioritise your privacy in accordance with the best business practices. 

However, if you have any concerns regarding our privacy practices, please notify our DPO via dpo@damacasino.com. At 21Bit Casino, we are always happy to help you with your questions and requests.